Terms and Conditions

Flowers on Cashmere Limited - Terms and Conditions

By accessing, browsing or using this website to purchase an item you agree to our terms, conditions and disclaimers. Flowers on Cashmere may amend its terms and conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by the terms and conditions as amended.

General Disclaimer

To the extent permitted by law Flowers on Cashmere accepts no responsibility for any loss suffered in connection with the use of this website, or for any loss or damage to goods occurring in transit or otherwise howsoever beyond the cost paid for those goods.

Same Day Delivery

Flowers on Cashmere can deliver any product within the same day provided that it complies with our cut off times stated in our Delivery section and the delivery address is one which is listed in the Delivery Schedule.

Non-Deliveries

Flowers on Cashmere will try its best to deliver any product within the time frames indicated however we do not guarantee delivery of any product if the recipient refuses to accept the gift, the address provided is not correct or complete, the recipient is not at the address specified or it is unsafe to enter the address. If the recipient is not at the address specified when the delivery is made Flowers on Cashmere will do its best to leave the product in a safe location. If we do leave the delivery in what we believe to be a safe location we will not be liable if it goes missing or is lost or damaged.

In the unlikely event that a product cannot be delivered it will be brought back to our store and we will make contact with you to arrange a new delivery time and date. The customer will remain responsible for the cost of all deliveries. A second delivery attempt may incur an additional charge.

Cancellations

Flowers on Cashmere cannot cancel any order that has already been made up. If the cancellation request is made prior to the order being made up Flowers on Cashmere will accept cancellation and provide a full refund.

Refunds and Payments

Flowers on Cashmere may, depending on the circumstances, refund the price of the product. We are also able to offer other solutions such as re sending the product or re sending a different gift of the same value. This will be determined on a case by case basis by our complete discretion.

Payments are processed through the secure Stripe system. Any credit card details stored for payments are done so on the Stripe system. No credit card information is stored by us and Stripe protects personal information – at a minimum – to the Payment Card Industry Data Security Standards (“PCI-DSS”).

Privacy Policy

Flowers on Cashmere values your privacy and is committed to ensuring that your information remains confidential.

Flowers on Cashmere collects information from the customer so that we can successfully provide you with our services and products. Information we require can include the full name of the customer and the recipient, email address, invoices address, delivery address, contact phone numbers and credit card details.

Flowers on Cashmere will not disclose any personal information to a third party who is not involved in the preparation and/or delivery of the product unless authorised to do so or required by law.

Promotion Conditions (in addition to the above)

Any discounted or gift with purchase promotion presented by Flowers on Cashmere does not include Gift Vouchers, Delivery charges, Wedding orders, Funeral arrangements for the service or on Account payments.