Shipping policy

Same Day Delivery

Flowers on Cashmere can deliver any product within the same day provided that it complies with our cut off times stated in our Delivery section and the delivery address is one which is listed in the Delivery Schedule.

Non-Deliveries & Re-delivery Due to Incorrect Address

Flowers on Cashmere will try its best to deliver any product within the time frames indicated however we do not guarantee delivery of any product if the recipient refuses to accept the gift, the address provided is not correct or complete, the recipient is not at the address specified or it is unsafe to enter the address. If the recipient is not at the address specified when the delivery is made Flowers on Cashmere will do its best to leave the product in a safe location. If we do leave the delivery in what we believe to be a safe location we will not be liable if it goes missing or is lost or damaged.

In the unlikely event that a product cannot be delivered it will be brought back to our store and we will make contact with you to arrange a new delivery time and date. The customer will remain responsible for the cost of all deliveries.

If your order cannot be delivered due to an incorrect address provided at checkout, an additional delivery fee will apply for any re-delivery attempt. You will be emailed an invoice for this re-delivery charge, which must be paid before the order can be dispatched again.
Please note: in most cases, re-delivery will need to be made the following day due to courier scheduling.